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AI Visibility Index Latest Weekly Update

AI systems continued to favor established leaders across most verticals this week, with a few notable gains in AI agent platforms and Audio Visual (AV) integration. Law and relocation categories remain concentrated around a small set of highly cited firms, while infrastructure-focused sectors like identity security and customer success platforms show tight clusters of near-tied leaders.

Last updated: 2026-05-05

Data period: 2026-05-04 to 2026-05-10

This report reflects the latest AI Visibility data based on responses generated across multiple AI systems, including GPT and Gemini. It shows which brands are currently selected, cited, and recommended in AI-generated answers.

Executive Summary

  • AI Visibility remains concentrated in several verticals, with tightly clustered leaders in Customer Success Platforms and Identity Security Platforms where top vendors are essentially tied by mentions.
  • Legal categories such as Personal Injury Law, Immigration Law, and Criminal Defense Law, along with Moving Services, are dominated by a small number of nationally recognized firms that capture most AI citations.
  • AV Integrators and Co-op & Condo Property Management show notable mid-pack movement, with brands like CCS Presentation Systems, Creation Networks, Solutionz Inc, R E M Residential, and Brown Harris Stevens Residential Management gaining mentions week-over-week.
  • AI Agent Platforms exhibit active reshuffling among non-leaders, with Cognigy moving up to join the top cluster and several mid-tier platforms such as ServiceNow, Intercom, LivePerson, and Replicant changing positions.
  • Emerging brands across multiple sectors (e.g., Observe.ai, Vitally, Pods, Josh.ai) are beginning to appear in AI answers without yet displacing entrenched leaders, signaling gradual diversification of referenced vendors.

Key Insights

  • Verticals such as Customer Success Platforms and Identity Security Platforms show tightly clustered leaders, with three or more vendors essentially tied at the top by mentions, indicating mature, highly competitive markets where AI systems do not strongly favor a single provider.
  • Categories like Personal Injury Law, Immigration Law, and Moving Services remain concentrated around a few dominant brands (e.g., Morgan & Morgan, Fragomen, Atlas Van Lines), suggesting that AI-generated answers in these areas are anchored on a small number of nationally recognized entities.
  • AV Integrators and Co-op & Condo Property Management exhibit more dynamic movement, with mid-tier brands such as Creation Networks, Solutionz Inc, R E M Residential, and Brown Harris Stevens Residential Management posting meaningful week-over-week gains, pointing to active competition for AI Visibility below the top leaders.
  • Across verticals, AI systems leaned on a mix of official brand sites and authoritative directories: sector-specific hubs like avnetwork.com and my.cedia.org were heavily cited for AV and smart home installation, while general information sources such as en.wikipedia.org and chambers.com appeared in multiple legal and property management indexes, underscoring the role of both primary brand domains and third-party reference sites in shaping AI answers.

Cross-Vertical Summary Table

VerticalTop LeaderMentionsNotable Change
AI Agent PlatformsSalesforce6Cognigy gained 2 mentions week-over-week (+50%), joining the top cluster at 6 mentions.
AV IntegratorsAVI-SPL18CCS Presentation Systems added 2 mentions (+18.2%), consolidating its third-place position at 13 mentions.
Co-op & Condo Property ManagementFirstservice Residential12Douglas Elliman Property Management dropped 3 mentions (-21.4%), narrowing the gap to Firstservice Residential but weakening its position.
Criminal Defense LawWilliams And Connolly LLP13No significant movement this week.
Customer Success PlatformsTotango15No significant movement this week.
Digital Signage (Healthcare)ScreenCloud6No significant movement this week.
Family LawCordell And Cordell8No significant movement this week.
Identity Security PlatformsPing Identity16No significant movement this week.
Immigration LawFragomen Del Rey Bernsen & Loewy LLP15No significant movement this week.
Motorized Shade SystemsHunter Douglas6No significant movement this week.
Moving ServicesAtlas Van Lines15No significant movement this week.
Personal Injury LawMorgan & Morgan12No significant movement this week.
Smart Home InstallationCrestron8No significant movement this week.

AI Agent Platforms

Salesforce, Ada, and Cognigy share the lead in AI Agent Platforms this week, each appearing in 6 AI-generated responses, reflecting a tightly clustered top tier.

RankBrandMentions
1Salesforce6
2Ada6
3Cognigy6

Notable Movers

  • Cognigy (up): Gained 2 mentions week-over-week (+50%), joining the top cluster at 6 mentions.
  • ServiceNow (up): Added 2 mentions (+100%), moving into the upper tier with 4 mentions.
  • Intercom (down): Lost 2 mentions (-33.3%), now at 4 mentions and slipping relative to peers.
  • LivePerson (up): Increased by 2 mentions (+200%) to reach 3 mentions this week.
  • Replicant (up): Gained 2 mentions (+200%), now at 3 mentions in AI agent platform queries.
  • Moveworks (down): Dropped 2 mentions (-40%), now at 3 mentions.

AV Integrators

AVI-SPL and Diversified are tied at the top of AV Integrators with 18 mentions each, while CCS Presentation Systems holds a solid third place with 13 mentions.

RankBrandMentions
1AVI-SPL18
2Diversified18
3CCS Presentation Systems13

Notable Movers

  • CCS Presentation Systems (up): Added 2 mentions (+18.2%), consolidating its third-place position at 13 mentions.
  • Ford AV (up): Gained 1 mention (+10%), reaching 11 mentions in AV Integrators.
  • Fort (down): Lost 1 mention (-9.1%), now at 10 mentions and just behind Ford AV.
  • Kinly (up): Up 1 mention (+20%) to 6, reinforcing mid-pack visibility.
  • Solutionz Inc (up): Grew by 2 mentions (+100%), now at 4 mentions.
  • AVI Systems (up): Gained 2 mentions (+100%), reaching 4 mentions this week.
  • Creation Networks (up): Saw the largest jump in the category with 3 additional mentions (+300%), now at 4 mentions.

Co-Op & Condo Property Management

Firstservice Residential leads Co-op & Condo Property Management with 12 mentions, followed closely by Douglas Elliman Property Management at 11 and Argo Real Estate at 7 mentions.

RankBrandMentions
1Firstservice Residential12
2Douglas Elliman Property Management11
3Argo Real Estate7

Notable Movers

  • Douglas Elliman Property Management (down): Dropped 3 mentions (-21.4%), narrowing the gap to Firstservice Residential but weakening its position.
  • Argo Real Estate (up): Up 1 mention (+16.7%) to 7, sharing third place by coverage.
  • Citadel Property Management Corp (down): Down 1 mention (-12.5%), now at 7 mentions.
  • R E M Residential (up): Added 2 mentions (+40%), reaching 7 mentions and aligning with other third-place players.
  • Brown Harris Stevens Residential Management (up): Gained 1 mention (+20%), now at 6 mentions in the category.
  • Midboro Management (up): Up 1 mention (+25%), reaching 5 mentions.
  • Akam (up): Increased by 1 mention (+25%), now at 5 mentions.
  • Total Management NYC (down): Lost 1 mention (-25%), ending the week at 3 mentions.

Criminal Defense Law

Williams And Connolly LLP leads Criminal Defense Law with 13 mentions, ahead of Paul Weiss Rifkind Wharton And Garrison LLP at 9 and Gibson Dunn And Crutcher LLP at 7 mentions.

RankBrandMentions
1Williams And Connolly LLP13
2Paul Weiss Rifkind Wharton And Garrison LLP9
3Gibson Dunn And Crutcher LLP7

Notable Movers

No significant movement this week.

Customer Success Platforms

Totango, ChurnZero, and Planhat are effectively tied at the top of Customer Success Platforms, each with 15 mentions in AI responses.

RankBrandMentions
1Totango15
2ChurnZero15
3Planhat15

Notable Movers

No significant movement this week.

Digital Signage (Healthcare)

ScreenCloud leads Digital Signage (Healthcare) with 6 mentions, followed by Visix and Rise Vision with 5 mentions each.

RankBrandMentions
1ScreenCloud6
2Visix5
3Rise Vision5

Notable Movers

No significant movement this week.

Family Law

Cordell And Cordell leads Family Law with 8 mentions, while Cohen Clair Lans Greifer And Simpson LLP and McKinley Irvin follow with 4 mentions each.

RankBrandMentions
1Cordell And Cordell8
2Cohen Clair Lans Greifer And Simpson LLP4
3McKinley Irvin4

Notable Movers

No significant movement this week.

Identity Security Platforms

Ping Identity leads Identity Security Platforms with 16 mentions, narrowly ahead of CyberArk and SailPoint, which each have 15 mentions.

RankBrandMentions
1Ping Identity16
2CyberArk15
3SailPoint15

Notable Movers

No significant movement this week.

Immigration Law

Fragomen Del Rey Bernsen & Loewy LLP leads Immigration Law with 15 mentions, ahead of Greenberg Traurig LLP and Klasko Immigration Law Partners LLP, each with 10 mentions.

RankBrandMentions
1Fragomen Del Rey Bernsen & Loewy LLP15
2Greenberg Traurig LLP10
3Klasko Immigration Law Partners LLP10

Notable Movers

No significant movement this week.

Motorized Shade Systems

Hunter Douglas leads Motorized Shade Systems with 6 mentions, while Somfy and Qmotion follow closely with 5 mentions each.

RankBrandMentions
1Hunter Douglas6
2Somfy5
3Qmotion5

Notable Movers

No significant movement this week.

Moving Services

Atlas Van Lines leads Moving Services with 15 mentions, followed by North American Van Lines with 12 and Allied Van Lines with 11 mentions.

RankBrandMentions
1Atlas Van Lines15
2North American Van Lines12
3Allied Van Lines11

Notable Movers

No significant movement this week.

Personal Injury Law

Morgan & Morgan leads Personal Injury Law with 12 mentions, followed by The Cochran Firm with 9 and Jacoby And Meyers with 7 mentions.

RankBrandMentions
1Morgan & Morgan12
2The Cochran Firm9
3Jacoby And Meyers7

Notable Movers

No significant movement this week.

Smart Home Installation

Crestron leads Smart Home Installation with 8 mentions, with Savant close behind at 7 and ADT at 6 mentions.

RankBrandMentions
1Crestron8
2Savant7
3ADT6

Notable Movers

No significant movement this week.

Methodology

This index is based on grounded AI responses generated across multiple models, including GPT and Gemini. Only responses with verifiable sources were included to improve consistency and trustworthiness.

Explore Full Index

  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/ai-agent-platforms
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/av-installers
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/coop-condo-property-management
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/criminal-defense-law
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/customer-success-platforms
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/digital-signage-healthcare
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/family-law
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/identity-security-platforms
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/immigration-law
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/smart-window-automation
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/moving-services
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/personal-injury-law
  • https://freshnews-ai-uyyxlsie.freshnews.ai/ai-visibility-index/home-automation-installers

What This Means

  • In mature, infrastructure-oriented categories such as Customer Success Platforms and Identity Security Platforms, near-tied leaders suggest that AI systems treat multiple vendors as interchangeable options, making incremental visibility gains harder to achieve.
  • Highly concentrated verticals like key legal specialties and Moving Services show that nationally recognized brands continue to dominate AI-generated recommendations, leaving limited room for regional or niche firms to surface without targeted authority-building efforts.
  • Dynamic mid-pack movement in AV Integrators and Co-op & Condo Property Management indicates active competition just below the top tier, where relatively small week-over-week changes in mentions can shift brand positioning within AI responses.